Bank of America Home Loans. home has a new address

Service and Support

Our commitment to responsible lending means we have the solutions you need to be confident at every stage of homeownership. At Bank of America Home Loans, we’re here to help you understand all your options, so you have the support you need to be a successful homeowner.

Find a loan assistance solution

If you’re experiencing financial difficulty, or think you might be soon, Bank of America’s Home Loan Assistance site is an important resource.

No matter what your situation is—whether you’re concerned about making future payments, or perhaps have already missed one—we’ve gathered the specific information you’ll need and put it all in one location.

Here’s a summary of what you’ll find:

Loan assistance solutions: Get details on over a dozen programs—both government-sponsored and others specific to Bank of America—that can help you if you’re having trouble paying your mortgage, home equity loan, or home equity line of credit. The site will guide you to the specific programs that might be able to help in your situation.

Foreclosure alternatives: Find out how to settle your mortgage debt without going through foreclosure.

Upcoming events: Meet Bank of America specialists in person to explore your options. Find local events by zip code.

Latest announcements: Stay up-to-date on current news items, such as temporary assistance for unemployed homeowners.

At Bank of America’s Home Loan Assistance site, you’ll also have access to the following:

  • Frequently Asked Questions (FAQs)
  • Glossary
  • Tips for avoiding scams
  • Helpful forms & documents

Visit the Home Loan Assistance site