Bank of America Home Loans. home has a new address

Service and Support

Our commitment to responsible lending means we have the solutions you need to be confident at every stage of homeownership. At Bank of America Home Loans, we’re here to help you understand all your options, so you have the support you need to be a successful homeowner.

Home Loan Customer Service

Get help if you have questions about your home loan application status or simply want to make a payment online.

Check your application status

To find out the status of your home loan application online, call customer service at 1.800.669.6607 for the latest update. Make sure you have your home loan number handy. If you can’t locate it, we’ll help you find it.

Home loan customer service

Whether your home loan is through Bank of America or Countrywide, you’re now part of Bank of America Home Loans, and can continue making your payments as usual.

If you have any questions or need help:

  • Locate your home loan payment coupon for specific contact information for your account, or call customer service at 1.800.669.6607.
  • Manage your loan online:
  • Find help if you are experiencing financial difficulty. Learn about programs and plans that could make your payments more affordable; be sure to have your pay stubs, bank statements, and other financial documents handy.