Bank of America Home Loans. home has a new address

Service and Support

Our commitment to responsible lending means we have the solutions you need to be confident at every stage of homeownership. At Bank of America Home Loans, we’re here to help you understand all your options, so you have the support to be a successful homeowner.

Get the help you need

Customer Assistance

If you have questions about the status of your home loan application or want to make a payment online, we’re here to assist you.

Managing Your Loan

You worked hard to buy your home. Here are concrete steps you can take to confidently manage your loan and protect your investment.

Homeowner Relief

We’re committed to helping you keep your home. If you think you could fall behind on your home loan payments, or if you’re already experiencing financial difficulty, we’ll help you determine the option that makes the most sense for your situation, so you can get back on track. Please visit our Home Loan Assistance Center to get started.

Homebuyer resources

No matter where you are in the home buying process, you can take advantage of a variety of resources to arm yourself with the knowledge to make an informed decision. On these pages, you’ll find information on educational courses, interactive tools, assistance programs, and community partners that can help you be a successful homeowner.